Monday, 15 May 2017
Companies have played with it; they understand what blockchain does and how it works. Their innovation labs have participated in proof of concepts (POCs) and may belong to one or more industry consortiums created to vet the technology, but they haven’t taken the next step and implemented the technology for any mission critical apps.
Wednesday, 3 May 2017
The need for insurers to focus on customer service is even greater than it is within other industries such as retail, given insurance historically lags behind other industries.
In years gone by Insurers operated in a highly regulated, controlled and predictable environment. They knew that individuals chose their insurer based on their parents previous decisions. Once chosen, individuals would stick to that insurance for years, even for life, accepting new charges and changes in operation as it used to be too difficult and complicated to change insurer, as well as challenging to gather the relevant information on what insurance policy was best for each individual. This is no longer the case.
Thursday, 27 April 2017
As demonstrated by recent high profile cyber attacks, the cost of a data breach now comes in all shapes and sizes – from significant financial repercussions to damaged reputation and loss of existing customers. Ensuring this is avoided while improving the customer experience is the real tightrope challenge.
Friday, 21 April 2017
You’re limping through the desert, dying of thirst, when you come upon an oasis with what appears to be a bottomless well. You can’t believe your luck. Then you drop the bucket in and discover that the rope tied to it is so knotted and twisted that it stops short of the water line. By the time you straighten it out so that you can take that desperately needed drink, it may be too late.
Tuesday, 28 March 2017
A great example of this leapfrogging trend can be found in India. As the country’s leading payments services provider, we are seeing first-hand that India is fast becoming a hub of payments innovation and disruption at scale. India is home to several of the ingredients necessary to encourage new technology to flourish and old systems to make way for new. Key among these ingredients are the increasing customer demand for digital payments, a supportive regulatory environment and a highly skilled tech market.
Tuesday, 14 March 2017
In November 2016, the Bank of England (BoE) published the results of its 2016 banking stress tests which measured the resilience of UK’s major banks’ balance sheet in adverse scenarios. These incorporated a synchronised UK and global recession with associated shocks to financial market prices, and an independent stress of misconduct costs. The stress tests also represented the BoE’s first annual cyclical scenario (ACS), a new approach to stress testing, which examines the resilience of the system to a more severe stress than in previous years.
In 2017, the BoE is expected to extend stress testing even further by including a biennial exploratory scenario which will test the resilience of banks to risks that may not be directly linked to the financial cycle. At a UK level, the 2017 stress test scenario also includes a severe level of stress, with substantial impact on UK residential and commercial property, UK GDP and unemployment. However, the impact could be even more severe if the economic and political challenges currently facing the EU and Eurozone were to be incorporated, such as high-debt levels, security concerns and Brexit.
Friday, 24 February 2017
The HKMA’s quantitative impact study (QIS) on the modified net stable funding ratio (MNSFR) is the third of its kind and part of a broader, multi-year consultation exercise on NSFR’s local implementation. While previous studies targeted so-called ‘category 1’ institutions - generally larger, internationally active banks - that will be subject to the full force of NSFR requirements, this study will gauge the ability of smaller category 2 banks to adhere to MNSFR, essentially a less stringent ‘NSFR light.’